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Privacy Policy

1. About Us

This Privacy Policy outlines how Sandy Hill Social Club (ABN: 33 697 186 851) located at Shop 2, 222 Bay Road, Sandringham VIC 3191, manages your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website www.sandyhillsocialclub.com.au and our online booking & ordering services, you consent to the practices described below.

2. Personal Information We Collect

We may collect and hold the following types of information:

  • Contact details: Name, email address, and phone number.

  • Order history: Items purchased, transaction times, and delivery addresses (if applicable).

  • Payment processing data: Handled securely via our third-party provider.

  • Digital data: IP address, device type, cookies, and website interaction history.

3. How We Collect Your Information

We collect this data directly from you when you:

  • Place a food or beverage order through our website or QR code system.

  • Create a customer account or join our mailing list.

  • Interact with us via social media, email, or contact forms.

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4. Why We Collect and Use Your Information

We collect your personal information to:

  • Process, prepare, and manage your online food and beverage orders.

  • Send you order confirmations, receipts, and order status updates.

  • Deliver targeted marketing communications and special offers, which you can opt-out of at any time.

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5. Third-Party Sharing & Disclosure

We do not sell your personal information. To fulfil your orders, your data is shared with our trusted online ordering partner:

  • Hungry Hungry (OrderUp Pty Ltd): To manage the ordering interface, menus, and transaction workflow.

  • Payment Gateways: Secure third-party processors integrated via Hungry Hungry to safely handle your credit card data.

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6. Data Security

We and our partners take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Hungry Hungry utilizes industry-standard encryption techniques to ensure your transactional data remains secure.

7. Access, Correction, and Opt-Out

You have the right to access, update, or correct the personal information we hold about you. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or replying "STOP" to SMS messages.

8. Contact Us

For any questions, requests, or privacy-related complaints, please contact us at:

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